At Nightingale Nest Music School, we strive to offer a transparent and fair refund policy. We understand that sometimes circumstances change, and you may need to request a refund. Please review the following guidelines for refunds:

 

1. Course Fees and Payment

• All course fees must be paid in full before attending classes. Fees are non-transferable, and students are expected to pay according to the selected payment plan.
• Payments can be made via UPI, credit/debit cards, bank transfers, or other approved methods.
• Once the payment is processed, it is considered final, and students are enrolled in the program.

 

2. Refunds for Canceled Courses

• If a course is canceled by Nightingale Nest Music School before it begins, a full refund will be issued to the student.
• If a course is canceled after it has started, we will provide a prorated refund based on the number of classes remaining in the course.

 

3. Student Cancellations

• If a student decides to cancel their enrollment before the start of the course, they may be eligible for a partial refund, minus any administrative or processing fees.
• Refund requests due to cancellations must be submitted in writing to info@nightingalenest.in and will be processed within 3 business days.
• If a student cancels their enrollment after the course has started, no refund will be issued, but students may be allowed to reschedule or transfer to another course depending on availability.

 

4. Non-Refundable Fees

• Certain fees, such as registration fees, materials fees, or administrative charges, are non-refundable. These will be clearly communicated to the student before payment.
• Students are responsible for paying any applicable taxes or charges that may arise from payment processing or other third-party services.

 

5. Missed Classes

• No refunds will be issued for missed classes, as classes are based on a fixed schedule.
• Students may request makeup classes for missed sessions, subject to availability and approval by the instructor.
• Makeup classes will only be provided if the absence is communicated well in advance and falls within the instructor’s availability.

 

6. Refund Process

• All refund requests must be submitted in writing to info@nightingalenest.in. Please include the student’s full name, course details, and reason for the refund request.
• Once a refund is approved, the amount will be credited to the original payment method used during enrollment. Refunds may take up to 3 business days to be credited, depending on the payment method and processing times.
• In case of an issue with processing a refund (e.g., incorrect payment details), the school will contact the student to resolve the issue as quickly as possible.

 

7. Exceptional Circumstances

• In some cases, such as medical emergencies or other unavoidable situations, a partial refund or rescheduling may be offered at the discretion of the school. Proof of such circumstances may be required.
• These exceptions will be reviewed on a case-by-case basis, and the final decision will be made by Nightingale Nest Music School management.

 

8. Change of Course or Schedule

• If a student wishes to switch to a different course or change their class schedule after enrollment, the school will try to accommodate the request. However, any price difference will need to be settled, and no refund will be provided for previously paid course fees.
• Requests for changes must be made in writing at least 10 days before the new course or schedule starts.